If you're looking for support for your Shiftreload service,
please check the options below before contacting our Tech
Support team. Phone Support is
available to purchase for a small fee. We now also offer Live
Support via CHAT.
(Excludes Business
Internet Services, these are always free).
Network & Support Services
EMAIL ACCOUNT SUPPORT
-
HOW TO SETUP OUTLOOK EXPRESS
- Incoming Mail Server: mail.shiftreload.com.au
- Outgoing Mail Server: smtp4.shiftreload.com.au
- Username: <username> (ie: jcitizen)
- Password: <password>
- Your email address: <username>@shiftreload.com.a3u
- Additional email addresses? Email your requested email address and password to
PLEASE NOTE: The above details DO NOT relate to your
Client login to our secure online billing system. See below
for instructions on how to access your details.
CLIENT BILLING LOGIN
Please login to
http://myportal.shiftreload.com.au to view, print and
pay your invoices. Your billing history from October 2007
and beyond is now stored within this system. You can also
update your client profile which is the records by which our
billing system invoices you and uses to contact you to
notify you of any events. Your username for the billing
system is sent to you when you first sign up to Shiftreload
and is usually NOT related to your email username or
dialup username. If you are unsure of your username for the
Client Billing Portal, please open a
helpdesk ticket
or CHAT with us
and we will respond with your details.
INVOICING: Invoices are generated 7 days prior to
the due date of your invoice. Invoices are typically
generated monthly unless otherwise specified when you sign
up. An email will be sent to the email address that is
contained in your Client Profile and if you're setup to pay
by Credit Card or PayPal, your account will be debited on
the due date of the invoice.
DIRECT DEPOSIT CUSTOMERS: If paying by direct
deposit, please use the INVOICE NUMBER contained in the
email notification and viewable online in the client billing
portal as a reference when making your deposit, either in
person at the ANZ Bank or via internet banking. Please
once you have made payment
so we can be sure to note this on your account to avoid late
payment fees.
WEB HOSTING AND SSL SUPPORT
We are available 24 x 7 via our
secure ticketing
system to assist you with any hosting issues you may
encounter. You can also CHAT to us if we are online! You can also .
If you require assistance with
an SSL Certificate, please open a
helpdesk ticket,
, CHAT with us
or purchase phone support as per below..
Note: Phone support is available between
9am - 5pm, Monday - Friday
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